Pricing
One subscription, plus what you use
Each plan is a monthly subscription per practice with an allowance of voice minutes and SMS built in. Past the allowance you pay the per-unit rates on the card, and calls we don't answer cost nothing. There's no setup fee and no lock-in contract.
Starter
A single clinic getting its phone answered properly.
$499 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · up to 1
- Voice minutes included · 500
- SMS included · 250
Most practices choose this
Professional
Busy practices running recalls and follow-ups as well as reception.
$999 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · up to 3
- Voice minutes included · 2,000
- SMS included · 1,000
- Outbound recalls · included
- Multi-site reporting · included
- Priority support · included
Enterprise
Multi-site groups with their own carrier and reporting needs.
$2,499 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · unlimited
- Voice minutes included · 10,000
- SMS included · 5,000
- Outbound recalls · included
- Multi-site reporting · included
- Bring your own carrier · included
- API access · included
- Priority support · included
Usage
How the phone part is billed
Voice minutes
Talk time on calls the agent answers, counted by the minute. Each plan includes a monthly allowance; past it, minutes are billed at the rate on your plan's card.
SMS messages
Confirmations, reminders and recall messages, counted per message sent. Same shape as minutes, with an allowance included and a per-message rate beyond it.
Going over is fine
Nothing stops or downgrades when an allowance runs out. The agent keeps answering, and the extra usage simply appears on the next invoice, itemised.
Side by side
Everything compared
Same agent on every plan. What changes is how much of it you get.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Price | $499 per month | $999 per month | $2,499 per month |
| Clinics included | Up to 1 | Up to 3 | Unlimited |
| Voice minutes included | 500 | 2,000 | 10,000 |
| SMS included | 250 | 1,000 | 5,000 |
| Outbound recalls | — | ||
| Multi-site reporting | — | ||
| Bring your own carrier | — | — | |
| API access | — | — | |
| Priority support | — |
Running more than a handful of clinics, or need something the table doesn't cover? We price that properly rather than making you buy a plan that nearly fits.
Questions
The things practices ask us
If yours isn't here, start setting up and ask us along the way. A person answers.
Do we keep our phone number?
Yes. Most practices simply divert their existing number to us, which takes minutes and is just as quick to undo. Enterprise practices can also connect their own carrier and keep everything where it is.
What counts as a voice minute?
Talk time on calls the agent actually answers, counted by the minute. If we don't answer a call, it costs nothing.
What happens if we use up our included minutes?
The agent keeps answering exactly as before. Extra minutes are billed at your plan's per-minute rate and itemised on the next invoice.
Is there a contract?
It's month to month. You can pause the agent, change plans or cancel from your own billing page, and pointing your number back at reception takes minutes.
Can you do the setup for us?
Yes. The 8 steps are designed for a practice manager to do in one sitting, and our team can take over any of them, or all of them, on request.
How do payments work?
Card payment through Stripe, invoiced monthly. Your card details go to Stripe directly and never touch our servers.
Hear it before your patients do
Every setup ends with a test call to a private number. Go live only when it sounds like your practice.