fig. 00 — Built for Australian medical practices
Every call answered.
Every booking in your real diary.
An AI receptionist answers your phone around the clock. It books real appointments against your own rules, takes messages your team can actually action, and hands anything that needs a person straight to reception. Your words, your number, your say over every answer.
Live in about 20 minutes of your time. No new phone system, no hardware, no lock-in.
- 01 Answers
- Every call, every hour, including the ones at 7 am on a public holiday.
- 02 Books
- Real slots in your real diary. It never offers a time you can't take.
- 03 Escalates
- Emergencies get your signed-off script, word for word, and an instant flag.
- 04 Records
- Every call recorded and transcribed, with an audit trail behind it.
fig. 02 — On the phone
What it actually does on a call
It holds a normal conversation, with your diary, your booking rules and your approved answers in front of it the whole time.
Books the appointment
Finds a real slot with the right practitioner, honouring your notice periods, buffers, telehealth rules and who is allowed to do what. It never offers a time your diary can't take.
Reschedules and cancels
Recognises the caller, finds their booking, moves it or cancels it. Inside your cancellation window it takes a message for your team instead of deciding on its own.
Takes a proper message
Who called, what about, which doctor, how urgent, and the number to ring back. It lands in your portal as a task with a name against it, so nothing lives on a sticky note.
Handles emergencies your way
When a caller describes an emergency it says exactly what your practice signed off, word for word, and flags the call immediately. Nothing goes live until someone at the clinic has approved that script.
Transfers to a human
When a caller asks for a person, is upset, or raises something it doesn't know, it hands the call over mid-conversation rather than guessing.
Answers the everyday questions
Parking, bulk billing, what to bring, whether you're open on Saturday. It only ever answers from material your team has read and approved.
fig. 04 — Off the phone
It also makes the calls you never get time for
Recalls, follow-ups and reminders usually lose to whatever is ringing right now. On the Professional plan and up, the agent runs them for you.
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Recall campaigns. Care plan reviews, results follow-ups, annual checks. You choose who and when; it rings or texts, and books them in on the spot.
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Appointment reminders. Confirmations and reminders by SMS, using templates your team wrote, sent at hours you set.
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Everything lands in the diary. A recall that reaches a patient becomes a booking, a task, or a note against their record, so nobody is left chasing a spreadsheet.
fig. 06 — In the portal
Your team sees everything, changes anything
The agent is only half of it. Behind it sits a portal where reception runs the day and the practice manager changes the rules, without ringing a developer.
Every call, on the record
Recording, transcript and outcome for every call, searchable, so "what did we tell Mrs Harris?" takes seconds to answer.
Messages become tasks
Every message lands with an owner, an urgency and the call it came from attached. Done means marked done, in front of the whole team.
You hold the controls
Doctors, services, hours, closures, scripts and answers all live in plain settings your team edits. Every change is versioned and can be rolled back.
fig. 07 — Getting started
Set up in one sitting, live when you say so
8 guided steps, about 20 minutes of your time. Our team can do any step for you if you'd rather we did, and nothing touches a patient until you point your number at it.
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1
Create your account
Follow your invitation, set a password, add the people who answer the phone.
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2
We read your website
Your doctors, services, locations and hours come back as suggestions to accept or reject.
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3
Check the details
Fix anything we got wrong. Add the words patients actually use, like "flu jab".
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4
Set your booking rules
Who does what, where, how far ahead, and how much notice you need.
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5
Approve the answers
Nothing reaches a patient until somebody at the practice has read and approved it.
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6
Sign off emergencies
The exact words the agent says when a caller describes an emergency. Signed, dated, versioned.
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7
Make a test call
Talk to your agent in the browser and hear it yourself. Patients are never part of the rehearsal.
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8
Go live
Point your number at it. Pause any time, change anything, any day.
fig. 08 — Security
Built for patient data
Health information deserves more than a privacy policy. These are properties of the platform, so none of them can be switched off or configured away.
Encrypted at the field level
Medicare numbers, dates of birth and health details are individually encrypted in the database, following a written encryption map.
Everything is written down
Every sign-in, configuration change, call and billing action lands in an append-only audit trail. Never edited, never deleted.
Two-factor on every admin login
Anyone who can reach patient details signs in with an authenticator app as well as a password. There is no setting to turn it off.
Humans approve what the AI says
Everything we read off your website stays a suggestion until a person accepts it, and answers stay in draft until a person approves them.
Retention you control
Set how long calls and transcripts are kept, redact individual transcripts, and purge records on request. Deletions need two people to agree.
Stored in Australia
Patient records, recordings and transcripts are stored in AWS's Sydney region, and your clinic's own timezone decides what counts as today.
fig. 09 — Pricing
One subscription, plus what you use
Every plan runs the same agent. What changes is how many clinics, how many minutes, and what runs beyond the front desk.
Starter
A single clinic getting its phone answered properly.
$499 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · up to 1
- Voice minutes included · 500
- SMS included · 250
Most practices choose this
Professional
Busy practices running recalls and follow-ups as well as reception.
$999 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · up to 3
- Voice minutes included · 2,000
- SMS included · 1,000
- Outbound recalls · included
- Multi-site reporting · included
- Priority support · included
Enterprise
Multi-site groups with their own carrier and reporting needs.
$2,499 per month
- Voice minutes
- $0.22 per minute
- SMS messages
- $0.08 each
Beyond the included allowance below.
- Clinics included · unlimited
- Voice minutes included · 10,000
- SMS included · 5,000
- Outbound recalls · included
- Multi-site reporting · included
- Bring your own carrier · included
- API access · included
- Priority support · included
Stop losing calls this week
Set your clinic up in one sitting, hear the agent for yourself before any patient does, and go live only when you're happy.